Telephone Triage and COVID-19

AAACN Webinar

AAACN's webinar (April 7, 2020 - the recording, handout, and contact hour evaluation), Telephone Triage and COVID-19, presented by Carol Rutenberg, MNSc, RN-BC, C-TNP, is now available free to anyone who will benefit in the AAACN Online Library.

Carol Rutenberg, RN-BC C-TNP, MNSc

Telephone triage can be difficult enough without adding a pandemic to the mix. Both experienced telephone triage nurses and nurses who are just taking on this challenge for the first time are trying to keep up with new information as it emerges. This webinar will give information regarding what we know to date about COVID-19 and how the pandemic impacts the practice of telephone triage.

Learning Outcome
At the conclusion of this activity, the learner will be able to self-report an increase in knowledge based on what we know to date regarding the history and epidemiology of COVID-19, disease evolution and clinical course of COVID-19, triage challenges during a pandemic, and triage of the worried well and those infected with a respiratory illness during the COVID-19 pandemic.

Accreditation Statement
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Access the free webinar

AAACN account required to view (you will be prompted to log in).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered Nursing, provider number CEP 5387.


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